Terms and Conditions

GENERAL TERMS AND CONDITIONS

of the online store

www.duosshop.ae

These general terms and conditions govern the rights and obligations of DUOS online, s. r. o. as the seller and individual buyers arising from the purchase contract, the subject of which is the purchase and sale of goods in the online store www.duosshop.ae.

Article 1

Introductory provisions

1.1 The seller is the trading company DUOS online, s. r. o., with its registered office at Dunajská 3, 811 08 Bratislava, Company ID: 52689301, registered in the Commercial Register of the District Court Bratislava I, Section Sro

1.2 These general terms and conditions apply exclusively to the purchase and sale of goods through the online store www.duosshop.ae (hereinafter referred to as the "eshop") and not to the sale of goods in the seller's business establishments (shops).

1.3 Seller's contact details:

Company name: DUOS online, s. r. o.

Registered office: Dunajská 3, 811 08 Bratislava

– Staré mesto district

Tel. contact: +421 919 368 390

Email: info@duosshop.ae

1.4 The buyer is any natural or legal person who sends an electronic form with an order for a product/s through the e-shop.

1.5 Supervisory authority:

Slovak Trade Inspection

Bajkalská 21/A, 827 99 Bratislava

Supervision Department

Tel. contact: +421 2 58 27 21 72, +421 2 58 27 21 04

Fax: +421 2 58 27 21 70

https://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi

Article 2

Ordering goods in the seller's online store

2.1 The buyer orders goods from the seller through the e-shop located under the domain www.duosshop.ae.

2.2 The description of the goods, its properties, availability in stock, its price are listed in the product catalog published in the e-shop.

2.3 Placing an order in the e-shop is not subject to registration.

2.4 After pressing the "ADD TO CART" button for the selected goods, the ordered goods are added to the buyer's shopping cart. The buyer's shopping cart is available for inspection at any time during the creation of the order.

2.5 In the shopping cart preview, the buyer also chooses the method of transport of the goods according to the options offered by the seller. The price for the transport fee according to the selected type of transport is also added to the prices for individual goods, if the seller allows the goods to be delivered by multiple methods.

2.6 The buyer completes the order by pressing the "Order with payment obligation" button. By sending the order, i.e. by pressing the "Order with payment obligation" button, the buyer also confirms that he has become familiar with/has been informed by the seller about the properties of the goods, the total price of the goods, the payment and delivery terms, as well as these general terms and conditions.

2.7 After creating the order, this order will be registered in the online store system. Subsequently, a confirmation email will be sent to the customer, confirming that the order has been placed for processing. This does not yet constitute a purchase contract between the seller and the buyer.

2.8 Together with the confirmation e-mail, the seller will also send to the buyer's e-mail address:

- General Terms and Conditions,

- Complaints Procedure,

- Withdrawal form including instructions on exercising the consumer's right to withdraw from the contract.

2.9 After receiving the confirmation of receipt of the order, the seller will verify the availability of the goods and the purchase contract is concluded only upon the binding acceptance of the buyer's proposal to conclude a purchase contract by the seller in the form of an e-mail confirmation that the goods are ready for collection or that they have been shipped.

Article 3

Payment and delivery terms

3.1 All prices of goods in the e-shop are listed including VAT. The buyer can pay the price according to the order:

a) by payment gateway or

b) by bank transfer or

c) by cash on delivery

3.2 The buyer is obliged to pay the seller the purchase price for the goods within the period specified in the order, but no later than upon receipt of the goods. Payment is understood as the moment the price is credited to the seller's account.

3.3 The seller does not charge any fee for payment of the price. However, the seller warns the buyer that the entity with which the price payment is made (e.g. the buyer's bank) may charge a fee for the payment.

3.4 The price of the goods is determined according to the seller's valid price list published on its website. The price of the goods may already include costs or fees for shipping by courier or by post. For some types of goods, the price for shipping may be stated separately. The total price of the goods, including ancillary costs, will be stated in the e-mail confirming receipt of the order. Discounted (action) prices of goods are clearly marked with symbols (such as "action" or "sale"). Discounted prices are valid until stocks run out or for the duration of the period specified for the discount price.

3.5 In the case of payment for goods by bank transfer, the buyer acknowledges that the goods will be dispatched to the buyer only after full payment of the price. If the payment is not credited to the seller's account within five calendar days of receipt of the confirmation e-mail, the seller has the right to cancel the order in question.

3.6 The seller undertakes to send the ordered goods to the buyer within the period resulting from the information on the availability of the goods published on the e-shop. Together with the goods, the seller will also send the buyer a tax document - invoice. If the period for sending the goods exceeds the information on its availability published on the website, the seller will inform the buyer.

3.7 The seller undertakes to deliver the ordered goods to the buyer in one of the following ways:

- delivery by the courier company GLS,

- delivery by Slovak Post,

- personal collection in Bratislava.

Orders placed before 12:00 on a given working day, if the products are in stock, are shipped on the given day and delivered within 3 working days. If the products are in stock at the supplier, the delivery time is 14 to 30 calendar days.

The price for shipping is 0€ - free.

3.8 The seller is not responsible for late delivery of goods caused by the delivery person (Slovak Post, GLS courier) or by providing an incorrect address by the buyer. The buyer is obliged to carefully check the goods when receiving them from the delivery person and confirm receipt of the goods with his signature on the receipt of the goods. If the shipment is visibly damaged or destroyed, the buyer is obliged to contact the seller immediately without taking delivery of the shipment. A complaint about mechanical damage to the goods will only be accepted if the buyer proves that the goods already had the claimed defects at the time of receipt from the carrier.

3.9 The buyer acquires ownership of the purchased goods upon acceptance. The risk of damage to the goods passes to the buyer upon acceptance of the goods.

Article 4

Withdrawal from the contract

4.1 The buyer is entitled to withdraw from a distance contract or a contract concluded outside the seller's premises within 14 days of receipt of the goods, without giving any reason. The goods are deemed to have been received by the buyer when the buyer or a third party designated by the buyer, with the exception of the carrier, takes delivery of all parts of the ordered goods, or if:

a) the goods ordered by the buyer in one order are delivered separately, upon receipt of the last delivered goods,

b) the goods consisting of several parts or pieces are delivered, upon receipt of the last part or piece,

c) the goods are delivered repeatedly during a defined period, upon receipt of the first delivered goods.

4.2 The Buyer may exercise the right to withdraw from the contract with the Seller in written form or in the form of a record on another durable medium. The Buyer may use the withdrawal form sent to the Buyer by email after receipt of the order.

4.3 The withdrawal period is deemed to have been observed if the notice of withdrawal from the contract was sent to the Seller no later than the last day of the period.

4.4 In case of doubt about delivery, the notice of withdrawal sent by the Buyer shall be deemed to have been delivered after the expiry of a period appropriate to the method of delivery used, if the Buyer can prove that it was sent to the address notified to the Buyer by the Seller or to the address whose change was duly notified to the Buyer by the Seller after the conclusion of the contract. If the postal item containing the notice of withdrawal cannot be delivered to the seller for reasons under a special regulation, the notice of withdrawal shall be deemed to have been delivered on the date of its dispatch to the seller at the address under the first sentence.

4.5 If the buyer withdraws from the contract, any supplementary contract related to the contract from which the buyer withdrew shall also be cancelled from the beginning. The buyer may not be required to pay any costs or other payments in connection with the cancellation of the supplementary contract except for the payment of additional costs and the costs of returning the goods to the seller or a person authorized by the seller to take over the goods. Additional costs shall be understood as the difference between the costs of delivery chosen by the buyer and the costs of the cheapest common method of delivery offered by the seller.

4.6 The burden of proof regarding the exercise of the right of withdrawal shall be borne by the buyer.

4.7 The Seller is obliged to refund to the Buyer all payments received from the Buyer under or in connection with the contract, including transport, delivery and postage costs and other costs and fees, without undue delay and no later than 14 days from the date of receipt of the notice of withdrawal from the contract.

4.8 The Seller is obliged to refund to the Buyer the payments under point 4.7 in the same way as the Buyer used for his payment. This does not affect the Buyer's right to agree with the Seller on another method of payment, provided that no additional fees are charged to the Buyer in connection with this.

4.9 The seller is not obliged to pay the buyer additional costs if the buyer has explicitly chosen a delivery method other than the cheapest common delivery method offered by the seller. Additional costs are understood to be the difference between the delivery costs chosen by the buyer and the costs of the cheapest common delivery method offered by the seller.

4.10 In the event of withdrawal from a contract for the sale of goods, the seller is not obliged to refund the buyer's payments before the goods are delivered to him or until the buyer has provided proof of sending the goods back to the seller.

4.11 The buyer is obliged to send the goods back or hand them over to the seller or a person authorised by the seller to take over the goods within 14 days of the date of withdrawal from the contract. The period according to the first sentence is deemed to have been observed if the goods were handed over for transport no later than the last day of the period.

4.12 When withdrawing from the contract, the buyer only bears the costs of returning the goods to the seller or a person authorized by the seller to take over the goods.

4.13 The buyer is only responsible for the reduction in the value of the goods that occurred as a result of such treatment of the goods that goes beyond the treatment necessary to determine the properties and functionality of the goods.

4.14 The buyer acknowledges that when concluding a purchase contract, the subject of which is the sale and purchase of goods made according to the buyer's special requirements, made to measure and intended specifically for one buyer (e.g. prescription glasses, etc.), the buyer cannot withdraw from the contract.

Article 5

Final provisions

5.1 The seller reserves the right to change these General Terms and Conditions. The obligation to notify of changes to these General Terms and Conditions is fulfilled by placing their new wording in the seller's e-shop, on the www.duosshop.ae website.

5.2 Legal relationships not specifically regulated by these General Terms and Conditions are governed mainly by the provisions of the Civil Code, Act No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services based on a contract concluded at a distance or a contract concluded outside the seller's premises and on amendments to certain acts, Act No. 250/2007 Coll. on consumer protection, as amended.

5.3 Legal relationships between the seller and the buyer when handling complaints regarding the correctness and quality of goods and services provided by the seller are regulated by the Complaints Procedure.

5.4 The Complaints Procedure is an annex to these General Terms and Conditions and forms a part of them.

5.5 These general terms and conditions shall enter into force on 1.1.2020 and shall apply to all purchase contracts concluded between the seller and the buyer after their entry into force.