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Autumn sale | -20% on fashion glasses
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Frequently asked Questions

Technical issues

Do I need to register before I buy?

No, in our e-shop we offer the possibility of purchase without registration. All you need to do is enter the basic contact information in the last step of the basket so that we know where to deliver the goods to you.

However, registration is very simple and takes only a few seconds. You will then be able to edit your profile, view the status of your orders and also make purchases in a fast way without having to re-enter your contact details. We regularly send discount coupons and special offers to registered customers.

I'm having trouble accessing your website. What should I do?

If you have problems accessing our e-shop, we recommend that you try the following:

  1. Delete cookies - we keep these cookies to provide you with a better shopping experience (for example, keeping products in your cart for a certain period of time, saving your login after you leave the page, loading the page faster, etc.). In most Internet Browsers, you can delete cookies using "Tools" or "History." More about cookies can be found here.

  2. Restart your browser - After deleting your cookies, try turning your browser off and on again.

  3. Update your operating system - make sure you have the latest version of your operating system.

  4. Contact us - write to us for customer support. Please provide as much information as possible about your issue. Screenshots can be very useful.

I'm having trouble signing in

If you're having trouble signing in to your account, make sure you're typing the following things correctly:

  • Make sure the email and password you enter are the same as you entered during sign up.
  • If you forgot your password, click "Forgot Password? Reset Now"
  • If necessary, contact our customer support