Return and claim of goods

Return Window
You have 14 days from the date you receive your order to initiate a return.

Return Conditions
Please make sure your glasses are unused and in their original packaging when you send them back. The customer is responsible for return shipping, but we don’t charge any restocking fees—just our way of keeping it easy!

How to make the return?

1. Pack the glasses in the original package - pack the product in its original state in the original package with all its accessories.


2. Download and fill in the form, attach it to the shipment - you can download the form by clicking on this link.
   


3. Send the product to our address - send the product to the following oaddress: Incorportas, Binary by Omniyat, Business Bay 914, Dubai, United Arab Emirates


4. Wait for the answer - as soon as we receive the product, our employees will assess the situation and we will contact you immediately about the next steps.
   


5. We will refund your money - after review and feedback, we will refund your money. This takes up to 14 days.

Refunds
Once your return is received, we’ll process your refund within up to 14 days. You’ll receive an email confirming the refund to your original payment method.

Exchanges
Need to swap for a different style or prescription? No problem! Contact us at info@duosshop.ae, and we’ll guide you through the exchange process to ensure you get exactly what you’re looking for.

Received Damaged or Incorrect Items?
If your eyewear arrives damaged or if you received the wrong item, contact info@duosshop.ae, and we’ll arrange a replacement or refund, based on your preference.

Order Cancellations
If you’d like to cancel your order before it’s shipped, email us at info@duosshop.ae and we’ll handle it for you. If it’s already shipped, we’ll help you with a return once it arrives.

At DUOS, we’re here to make sure every experience with us is as clear and smooth as your new lenses! If you have any questions, don’t hesitate to reach out.

To return the goods, please proceed as follows:

1. Pack the glasses in the original package - pack the product in its original state in the original package with all its accessories.


2. Download and fill in the form, attach it to the shipment - you can download the form by clicking on this link.
   


3. Send the product to our address - send the product to the following oaddress: Incorportas, Binary by Omniyat, Business Bay 914, Dubai, United Arab Emirates


4. Wait for the answer - as soon as we receive the product, our employees will assess the situation and we will contact you immediately about the next steps.
   


5. We will refund your money - after review and feedback, we will refund your money. This takes up to 14 days.

If you'd like to return custom-made glasses, please contact our customer support team for further assistance.

Return Window
You have 14 days from the date you receive your order to initiate a return.

Return Conditions
Please ensure that the glasses are unused and in their original packaging when returning them. Customers are responsible for the return shipping cost, but there are no restocking fees—making the process hassle-free!