Delivery and postage

Order Confirmation
Once your order is placed, you’ll receive a confirmation email right away. If it doesn’t show up in your inbox, please check your spam or reach out to us at info@duosshop.ae so we can help you out.

Order Cutoff Time
Place your order by 12:00 pm GMT+4 for same-day processing. Orders received after the cutoff time will begin processing on the next business day.

Processing Time
We aim to get your eyewear on its way as soon as possible! Orders are typically processed within 1-3 business days (Monday to Friday).

Delivery Time
Once shipped, you can expect your order to arrive within 1-4 business days (Monday to Friday). DUOS offers free shipping on all orders—because great style shouldn’t come with extra fees.

Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, we’re here to make it right. Just email us at info@duosshop.ae, and we’ll take care of it quickly.

Order Delays
While we aim for speedy delivery, delays can occasionally occur. If there’s a hold-up, we’ll keep you updated so you know exactly when to expect your new eyewear.

Order Cancellations
If you need to cancel your order, please get in touch at info@duosshop.ae before it ships. Once it’s shipped, we’ll be happy to assist with a return.

We aim to get your eyewear on its way as soon as possible! Orders are typically processed within 1-3 business days (Monday to Friday).

Once shipped, you can expect your order to arrive within 1-4 business days (Monday to Friday).